Understanding the Customer Journey – WEBINAR

Join CEMOH trainers Doug Bergez and Simon Dell for a live online webinar that explores turning prospects into customers.

By the end of this session, you’ll know how to:

• Map your customer’s actual buying journey from the moment they first hear about your nursery or business to the moment they hand over payment
• Identify the exact point where you’re losing prospects (and the simple fixes that stop the leak)
• Turn casual enquiries, walk-ins, and trade leads into committed, paying customers
• Use follow-ups that don’t feel pushy: the right message, at the right time, to the right prospect
• Build trust faster with landscapers, retailers, and wholesale buyers so they choose you over a competitor
• Set up a simple, repeatable sales process your whole team can follow
• Spot the “low-hanging fruit” prospects already sitting in your enquiries, quotes, or email list who just need one more nudge to buy
• Walk away with a practical action plan you can apply in your business the same week